Privacy Policy

Last updated: September 2026

Aurex IPTV ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide when using our website at https://Aurex IPTV.us and our IPTV subscription service.

1. Information We Collect

We may collect the following types of personal data:

• Contact details: Your name, email address, and phone/WhatsApp number when you contact us or make a purchase.
• Order information: Subscription plan chosen, payment amount (we do not store card details), and order history.
• Technical data: IP address, browser type, device type, and pages visited, collected automatically via cookies and analytics tools.
• Communications: Records of WhatsApp conversations and support requests.

2. How We Use Your Information

We use the data we collect to:

• Process and fulfil your Aurex IPTV subscription orders
• Send you your login credentials and service updates via WhatsApp
• Provide 24/7 customer support
• Improve our website and service through anonymised analytics
• Comply with legal and regulatory obligations

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

3. Legal Basis for Processing (GDPR)

Under UK GDPR, our legal bases for processing your personal data are: (a) Contract — to provide the service you purchased; (b) Legitimate interests — to improve our website and prevent fraud; (c) Legal obligation — where required by law.

4. Cookies & Analytics

We use Google Analytics 4 to understand how visitors use our website. Analytics data is anonymised and aggregated. For full details, see our Cookie Policy. You may opt out of Google Analytics at any time by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your personal data for as long as you are a Aurex IPTV subscriber and for up to 12 months afterwards, unless a longer retention period is required by law. You may request deletion of your data at any time (see Section 7).

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is transmitted using SSL/TLS encryption. Payment processing is handled by PCI-compliant third-party providers — we do not store your payment card details.

7. Your Rights Under UK GDPR

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data ("right to be forgotten"); object to certain processing activities; request data portability; withdraw consent at any time. To exercise any of these rights, contact us via WhatsApp.

8. Third-Party Services

Our website uses Google Analytics (Google LLC, USA). Google may process data outside the UK under appropriate Standard Contractual Clauses. We are not responsible for the privacy practices of third-party websites linked from our site.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at Aurex IPTV.us/privacy.html. Material changes will be communicated via our website.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Aurex IPTV | 2104 S 57th Ct, Cicero, IL 60804, USA
WhatsApp: Contact us on WhatsApp