Refund Policy — 7-Day Money-Back Guarantee

Last updated: September 2026

At Aurex IPTV, we are extremely confident in the quality of our UK IPTV service. That's why every new subscription comes with a 7-day money-back guarantee. If you are not completely satisfied, we will issue a full refund — no questions asked.

1. Eligibility for a Refund

You are eligible for a full refund if:

• Your refund request is made within 7 calendar days of your original purchase date.
• You have genuinely tested the service and encountered a problem we were unable to resolve.
• This is your first subscription with Aurex IPTV (the guarantee applies to first-time purchases only).

2. How to Request a Refund

To request a refund, simply contact us via WhatsApp within 7 days of your purchase. Please include your order reference and a brief description of the issue you experienced. Our support team will review your request and process the refund within 1-3 business days.

Request a Refund via WhatsApp

3. Refund Processing Time

Once approved, refunds are processed within 1-3 business days. The refund will be issued to your original payment method (credit/debit card, PayPal, or cryptocurrency wallet). Bank processing times may add an additional 3-5 business days for the funds to appear in your account.

4. Conditions That May Affect Eligibility

We reserve the right to decline a refund request if:

• The request is made after the 7-day window has expired.
• The account has been suspended due to a breach of our Terms of Use (e.g. credential sharing or reselling).
• This is a renewal purchase (the guarantee applies to initial subscriptions only).
• The subscription was provided as a free trial or promotional offer.

5. Technical Issues vs Refunds

Before requesting a refund, we strongly encourage you to contact our 24/7 WhatsApp support team. The vast majority of technical issues (buffering, app setup, specific channel problems) can be resolved within minutes. We will always attempt to fix any problem before processing a refund.

6. Contact

For any questions about our refund policy, contact us via WhatsApp.
Aurex IPTV | 2104 S 57th Ct, Cicero, IL 60804, USA